The invisible stakeholders: is being user focused harming society and planet? | EYSeren
Oct
24
11:30 AM11:30

The invisible stakeholders: is being user focused harming society and planet? | EYSeren

Within this talk, we invite 3 speakers to discuss what role service designers have in the future of our planet and society. Throughout the discussion, we will explore how service design can consider other stakeholders in our methodology to be more sustainable. Finally, we will discuss how we can engage clients to deliver this today.

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How to make the climate crisis service designs’ business | NOBL, Design Council, Satellite Applications Catapult
Oct
24
12:40 PM12:40

How to make the climate crisis service designs’ business | NOBL, Design Council, Satellite Applications Catapult

Interest in environmental sustainability has never been higher. How can service designers win business and build the capability to answer challenges around the climate crisis? Join Rob Maslin and Lauren Currie as they ask a panel with a range of experts.

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Design in 2094 | Design Council
Oct
24
2:30 PM14:30

Design in 2094 | Design Council

This session will use speculative methods to imagine what the world might look like in 75 years time, in 2094, think about alternative worlds that we might be living in, and ask what sort of design practices might be needed and what tools might we be using then? And what could we start experimenting with now.

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Food + farming futures | Method
Oct
24
3:35 PM15:35

Food + farming futures | Method

Our planet, resources, and people are facing monumental challenges in the near future. It’s clear that the way we produce, distribute, and consume our food must radically change, but how? To examine these challenges, Method created Food Assembly, an immersive exhibit that speculates on the future of food and our agricultural system with the aim of stimulating debate.

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[SOLD OUT] Bringing Service Design to Organisation Comms | FutureGov
Oct
25
12:45 AM00:45

[SOLD OUT] Bringing Service Design to Organisation Comms | FutureGov

Drawing on examples from recent work, we’ll share how we supported a Communications Team to understand and design the best way they can support the change happening in the organisation. We'll focus on our approach to building capabilities amongst the Comms team in service design and agile ways of working.

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[SOLD OUT] Designing services with people and planet in mind | PDR
Oct
25
9:00 AM09:00

[SOLD OUT] Designing services with people and planet in mind | PDR

This event will explore the tension between user and planetary needs when designing services. As designers we’re used to embracing the uncertainty of user behaviour but are currently ill-equipped to understand the relationship between these behaviours and the environmental impact of our products and services.

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[SOLD OUT] Beyond improvement to transformation | Mat Hunter and Design in the Third Sector Panel
Oct
25
9:00 AM09:00

[SOLD OUT] Beyond improvement to transformation | Mat Hunter and Design in the Third Sector Panel

Is our vision for designs’ influence ambitious enough? Festival second day opening by Matt Hunter 9am - 9:30am

When we think about service design supporting people in need, a lot of activity is somewhat incremental, fixing bad experiences. Join Matt as he highlights the challenges he’s seen and experienced and shows where service design is moving our thinking beyond improvement.


Where are we now and where are we going? Design in the third sector panel hosted by Matt Hunter 9:30am - 10:30am

Service design used by a growing number of charities in different ways, from setting the foundations to delivering services. Join our expert panel as we uncover how service design is being used in the charity sector, the impact it’s having and the direction it’s going in.

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[SOLD OUT] Design + Climate  | Snook + Community
Oct
25
10:15 AM10:15

[SOLD OUT] Design + Climate | Snook + Community

Over the past 4 months, we have built a global community of 150+ service designers who are testing and experimenting with tools and methodologies to consider the environment at every stage of the design process. We want to educate people that their professional work can make positive change, even if their organisation or project is not entirely focused on sustainability.

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[SOLD OUT] Artificial Intelligence Designed for Autism | NTT DATA
Oct
25
10:45 AM10:45

[SOLD OUT] Artificial Intelligence Designed for Autism | NTT DATA

Our talk will discuss these questions through a case study. AIDA (Artificial Intelligence Design for Autism) is an Artificial Intelligence design research project that we currently design at Digital Entity (an NTTData Design Studio). Our project’s goal is to help autistic children communicate with those closest to them.

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[SOLD OUT] Brexit? Trump 2020? A possible financial slowdown? The zombie apocalypse? | Sparks Grove
Oct
25
11:15 AM11:15

[SOLD OUT] Brexit? Trump 2020? A possible financial slowdown? The zombie apocalypse? | Sparks Grove

Experience Economics: Proving bang for your buck in times of uncertainty.

When times get tough organisations must make hard decisions, join us to talk about Experience Economics and learn how to attribute value to an experience, make informed decisions about your priorities, and convince your CFO with metrics rather than opinions.

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[SOLD OUT] Sensory Thinking - interactive workshop | OLFF
Oct
25
12:15 PM12:15

[SOLD OUT] Sensory Thinking - interactive workshop | OLFF

Today’s world has been deemed uncertain, volatile and complicated. We believe there are intuitive human-centered solutions to the problems we have to face. No matter how advanced technology we create, we are still carnal beings and experience the world through our senses.  „All cognitions starts with the senses.” Immanuel Kant

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[SOLD OUT] Service design and the ethics of preventative healthcare | Humanly
Oct
25
1:10 PM13:10

[SOLD OUT] Service design and the ethics of preventative healthcare | Humanly

In these times of uncertainty, our DNA can give us answers but raises many questions. In this session, we will share a case study and we will involve participants in an interactive discussion where we attempt to challenge our preconceptions and informally share worries, hopes, good practice and opinions on the ethical implications, opportunities and consequences of preventative healthcare and genomics.


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[SOLD OUT] Waste is design gone wrong | Idean
Oct
25
1:15 PM13:15

[SOLD OUT] Waste is design gone wrong | Idean

Come along to this workshop if you’re interested in knowing more about the circular economy in a world full of uncertainty and how to start using and applying tools to design more circular products and services.

You will leave the workshop with creative confidence through a set of practical exercises, and hopefully, be inspired to become a circular design champion!


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[SOLD OUT] Doing whatever it takes – using design skills for more than designing interfaces, helping the BBC collect better metadata
Oct
25
2:00 PM14:00

[SOLD OUT] Doing whatever it takes – using design skills for more than designing interfaces, helping the BBC collect better metadata

Like many organisations that handle content, the BBC has challenges around recording descriptive content metadata. This is vital, however, in supporting the BBC’s future goals of reaching audiences it doesn’t currently and moving past historic organisational silos. Collecting more detailed and consistent metadata comes with many challenges, especially as some uses of metadata are currently undefined. This is where a range of service design skills become vital in helping to make changes in the organisation.

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[SOLD OUT] That human touch: using human interaction to create customer loyalty
Oct
25
2:30 PM14:30

[SOLD OUT] That human touch: using human interaction to create customer loyalty

The session will explore practical issues like creating the right conditions for customer service staff to provide excellent human experiences, as well as considering wider questions such as measuring the cost of human interactions against the value it delivers within customer experiences.

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[SOLD OUT] Design to meet the emotional needs of people living with cancer | Macmillan Cancer Support
Oct
25
2:50 PM14:50

[SOLD OUT] Design to meet the emotional needs of people living with cancer | Macmillan Cancer Support

Our role at Macmillan cancer Support is to work with people who have been diagnosed with cancer to find their best way through this experience. By taking part in this workshop you will be helping set a direction for what concepts we begin to prototype with people living with cancer and the people who support them.

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