About the session
What does Service Design mean for a modern organisation? There is a new market of problem-solving that organisations, teams and individuals are all slowly realising is manifesting around us. Traditional approaches to problem-solving and transformation do not work anymore, because our future problems are moving targets, Wicked problems that ever evolve.
Marcus Kirsch’s new book’ The Wicked Company’ looks at the past and the future and how we can move from tame to wicked companies, organisations that can solve wicked problems.
He will be joined by a panel of C-Level friends, entrepreneurs and consultants, who work in the area of senior management, transformation and design. They will be discussing the possible solutions beyond silos and technology upgrades. What role does design play and who can be a designer? What is the future of silos? Will Service Design and other practices merge over time? Will the qualitative value identified around customers soon exceed the quantitative output so many organisations are focussed on?
The panel will be followed by live book-signing and networking drinks.
Join us for a discussion that should challenge a few assumptions and join in for some Q&A and taking the subject matter to the informal networking afterwards.
understand the broader role of designers as problem-solvers
learn what non-designers think of design thinking in future organisations
insights on where service design sits amongst other problem-solving professions
About the speaker
LinkedIn: Marcus Kirsch
Book your day pass for Friday 25.10, you will be asked to pick 5 sessions of your choice for the day.