Workshop

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Rewriting the Ending | Bunnyfoot
Sep
22
2:00 PM14:00

Rewriting the Ending | Bunnyfoot

Join Bunnyfoot for this workshop to learn about the psychological principle of the peak-end rule, how it can be applied in service design, and experiment with new methods as you redesign the endings of some service encounters together. Stick around for networking drinks on the Bunnyfoot terrace for a great start to the weekend!

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How Do You Design For Emotion | Wolff Olins
Sep
22
11:30 AM11:30

How Do You Design For Emotion | Wolff Olins

Wolff Olins think that joy lies in understanding and designing for emotions through signature moments. Emotions can’t be forced. But we can create the right conditions and the space for people to find their own meaning, create their own positive feelings and interpret their own state of mind.

Come and explore some of the tools, techniques and thinking around this topic and bring along your own perspective too. 

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#SDN_UKChat : a Twitter Chat | Service Design Network UK
Sep
21
6:00 PM18:00

#SDN_UKChat : a Twitter Chat | Service Design Network UK

SDN UK are running an open conversation on Service Design across the UK on social media. #SDN_UKChat is a one hour twitter chat open to everyone interested in service design: students, academics, practitioners across the sectors, inhouse and agency and clients too.

They will provide 5 points of discussion across the hour for people to respond to in their own ways, giving us the chance to hear the many voices of the service design community.  Come and join us… share those amazing ideas and get your voice heard.

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Design for Public Sector Research | Policy Lab ft. Snook
Sep
21
4:30 PM16:30

Design for Public Sector Research | Policy Lab ft. Snook

This Service Design Fringe session with Snook will try to answer the question: How can we design tangible artefacts to find out more about what our users want and need? We will base activities on a recent Policy Lab project on how to improve experiences of landlords and tenants in the private rented sector.

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A Guerilla Guide for In-house Service Design Pioneers | Virtusa
Sep
21
1:00 PM13:00

A Guerilla Guide for In-house Service Design Pioneers | Virtusa

In this short session we'll talk through the lessons that we've learned in establishing Service Design practices in companies without a design heritage. We'll introduce the Guerilla Manifesto for In-House Service Design Pioneers and consider the competencies and behaviours needed for pioneers successfully spread the word (and build their careers) outside of the world of agencies and boutiques.

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Fictional Town Hall Meeting on Robotics/AI in our Cities | Future Cities Catapult
Sep
20
5:30 PM17:30

Fictional Town Hall Meeting on Robotics/AI in our Cities | Future Cities Catapult

The event is a fictional Town Hall meeting, where we will imagine that robotics/AI have taken over the essential services of our cities. The purpose of the meeting is to decide whether the (fictional) planning proposal should be approved or rejected. After each talk, we will encourage both sides of the town hall to discuss the issues presented with people nearby and ask the speakers questions. Throughout the evening, the audience will discuss the pros and cons of the proposal and will make the final decision by vote.

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Robotics: For Advanced Urban Services | Future Cities Catapult
Sep
20
2:00 PM14:00

Robotics: For Advanced Urban Services | Future Cities Catapult

  • The Urban Innovation Centre, at the Workspace (map)
  • Google Calendar ICS

This playful workshop intends to provoke thinking around the use of robotic technologies on the cities through the lens of service design.

In teams, participants will identify city challenges, from mobility and health, to construction and security. How could robots/AI be used as a solution for these problems?

We will explore possible service design solutions through drawing exercises and prototyping of robots.

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Industry Issues | Service Design Fringe Festival
Sep
17
2:00 PM14:00

Industry Issues | Service Design Fringe Festival

The service design industry is still finding its feet. We have the problems of a teething industry.

This session is an open discussion forum about the issues in the service design industry as it is today. Come to share your woes - you'll likely find that you're not alone - and to together come up with potential actions to make a difference to these issues. The session won't end without some actions being identified! We're focused on being constructive :)

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