Since the last Service Design Fringe, the Policy Lab has been developing next practice on how to use design approaches for policy research. We want to support policy-makers to ‘build to think’ - making things which they can use to show, or demonstrate, an idea to service users which can then elicit information about what might or might not work.
This Service Design Fringe session with Snook will try to answer the question: How can we design tangible artefacts to find out more about what our users want and need? We will base activities on a recent Policy Lab project on how to improve experiences of landlords and tenants in the private rented sector.
The workshop will include idea generation and designing ‘artefacts’ that allow us to find out more about our user - and what might work. After presentations back to the group and discussions, there'll be a group discussion about the role of prototyping in public service design.
About Policy Lab
Policy Lab is a small team in the Cabinet Office which supports government to apply service design principles to policy making. We help government departments understand the challenge they want to solve, get closer to the lived experiences of their users, and test early stage ideas.