In this workshop, explore and learn participatory techniques to develop engaging customer experiences as part of a team. To do this, you will combine improvisational acting techniques with service design tools.
Many people know how to prototype the interface for a digital solution. Fewer people have ideas about how to prototype dynamic and interactive experiences between multiple actors, where service delivery is often dependant on the individual actions of people.
This hands on workshop will take you through a process of collective thinking by doing and evaluating ideas with improvised scenarios.
By the end of the workshop, you would learn new techniques that:
Give you the tools to think (and prototype) faster on your feet
Offer fast and accurate ways to communicate new service innovations
Help you listen and engage with teams building a shared understanding
Everyone is welcome to attend the workshop regardless of their ability or experience with service design and improv.
About We All Design
We All Design is led by Rob Maslin. We design services and strategies for the benefit of the environment, society and our client's bottom line. We take a human centred design approach to coordinate users, staff, things (material resources), information and stakeholders to create more value collectively than they could in isolation. We All Design has worked with a wide range of organisations from start ups, to large multinationals, such as Kyocera and Live Nation Entertainment, to local governments and central government organisations such as the UK cabinet office.
About Megha Wadhawan
Megha Wadhawan is a design researcher and service designer. She uses cultural insights, HCD techniques and sense-making for strategy and impact. An active member of London’s service design community, she co-founded the London chapter of the global service jam in 2010. She’s also co-authored the DIYToolkit for Nesta and the Rockefeller foundation alongside STBY & Quicksand and has worked for issues such as clean energy and the empowerment of girls in India.