Design thinking is revolutionising how government and business think about what they do. For designers, researching your target users, coming up with lots of ideas, and prototyping and testing concepts is a no-brainer. This is still a radical approach for many organisations in their approach to creating services.
Mat Hunter is the strategy director for Central Research Laboratory, and was previously an IDEO partner and Chief Design Officer at the Design Council. He explains why considering systems and services around products is vital to the success of any designed object.
Niharika is a service designer whose focus is creating tools and methods to create meaningful experiences. She has previously worked with Barclays, Fidelity, Financial Times and O2 to build human centric services and experiences. Join her for a talk and discussion on making service design happen in the industry.
Rupert and Jenni have experience of service design in most sectors, and run a regular meet-up group; Service Lab London. They believe that as the service design discipline grows, it’s important to have a place to chat with others.
Snook is an award winning design agency based in Glasgow and London. They are a group of designers, researchers and strategists working to transform the way services are designed and delivered. Join them for a series of talks exploring different levels of engaging citizens in the design process.
Paul is a service designer with over 10 years experience. He is head of Innovation at PDR, the design consultancy and research centre. Their event will present three areas where the future of healthcare is being explored; connected medical devices, 3D printed prosthesis and user interface design. He will discuss what this means for service providers and service designers.
Anja Sisarica shares her experiences of transitioning from academia to working in service design. Come and discuss the differences between these worlds, and imagine ways that we could bridge the gap better. Meet like-minded recent dissertation writers.
Tom Wynne-Morgan is an experienced service designer who has worked for Engine, Sense Worldwide, and currently the Ministry of Justice. He explains the value of service design in a way that would pass ‘the nan test’. A must-see talk for anyone that wants to be inspired about how to explain what service design is to the uninitiated.
The internet is 25 years old this year. Rapid technological progress has forced us to consider ethical questions that we didn’t see coming. What does the future of the internet look like? And what are the questions we should all be asking about data, privacy and ethics? Georgina Bourke from IF and Roope Mokka from Demos Helsinki share their thoughts.
The school of Design at the London College of Communication is a unique learning community made up of students and staff from diverse creative disciplines and cultures. Join them for an interactive showcase of game-changing service design work from across London. Take part in free activities, workshops and discussions throughout the evening.
Service designers do themselves a disservice by not branding their work as service design. Hear Jess Leitch, a service & organisation designer, make a compelling case for why you should call your service design work by its name, rather than hiding behind other terminologies.