The world needs service designers to inspire, communicate and educate more than ever before. Join Lauren Currie, founder of #upfront and Lindsay Dukes, actor and theatre-maker, to learn new ways to engage audiences, big and small, with compelling stories about who you are, what you do and why you do what you do.
How do you enhance a museum experience using service design? Join service designers Holly Hou and Delina Evans in an exploratory workshop using service design tools to create meaningful exhibition experiences such as those experienced at the London Design Festival and other museums or galleries.
Crystal Campbell and Anna Martin advocate service design in challenging business environments. Join them for a workshop to help define and build a set of metrics to reliably withstand business scrutiny, and provide actionable insights for Service Design deliverables. The results from the workshop will then be published as an open source toolkit for Service Designers in business.
The UK Government's Policy Lab uses design, digital and data to create better policy. Fjord is a design and innovation agency that uses technology to create compelling experiences. Join them for #Nopostits, a workshop on the theme of sustainability and resourcefulness. Experiment and explore new methods, moving past post-its and straight to making ‘provotypes’ as a way of problem solving and generating ideas.
Rupert and Jenni have experience of service design in most sectors, and run a regular meet-up group; Service Lab London. They believe that as the service design discipline grows, it’s important to have a place to chat with others.
Daniel has a wealth of experience in Service Design, having been working with organisations from the private and public sector for the last 15 years. Originally trained as an architect, his background spans digital, branding and multiple design fields. Join him for a short workshop and panel discussion on the hardest but most important part of service design - working out how the service will actually be delivered.
The UK Government's Policy Lab uses design, digital and data to create better policy. They take a user-centred approach to real policy projects. Their work is pushing the boundaries of service design, incorporating film ethnography, speculative design, data science and workshops focusing on disruptive technology. The events at the festival will share and explore some of these 'next practices'.
The BIO Agency specialises in digital transformation and service innovation, helping organisations engage with their customers. Join Veronica for an event on service innovation, see examples and have an interactive discussions on the approaches they take.
Designers have been prototyping for decades ... creating models or mock-ups to understand how a design might work or be improved before investing in costly production. Uscreates’ Inside Design Prototyping will lift the lid on design prototyping, providing you with tools, techniques and inspiration to take back to your organisation.
The League of Pragmatic Optimists is a community of like-minded people who want to make the future better. They say if TED is ideas worth spreading, then LOPO is projects worth doing. Join them for a workshop celebrating creative ideas, and peer support for attendees personal projects.
In this 2 hour workshop we’ll explore visual methods for design research, building on STBY's latest publication Viewfinders: Thoughts on Visual Design Research. Participants will be invited to play with different technologies and techniques (e.g. GoPro, Narrative Clip) to capture and communicate user journeys.
The school of Design at the London College of Communication is a unique learning community made up of students and staff from diverse creative disciplines and cultures. Join them for an interactive showcase of game-changing service design work from across London. Take part in free activities, workshops and discussions throughout the evening.
Come and join Cognizant Digital Works™ for a fun, friendly morning of service design and storytelling as we explore a number of approaches that will let you flex your storytelling chops and take away some useful tips for better storytelling.
Kartik and Rosie are senior experience designers at Wolff Olins; both are passionate about designing people-centered products, services and brands. Switch off your phone for 90 minutes of craft, creativity and imagination in a workshop on creating unique service experiences using the art of ‘Service Branding’.