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Developing Metrics for Service Design

  • Designersblock, Bargehouse, Oxo Tower Wharf Barge House Street London, England, SE1 9QS United Kingdom (map)


Crystal Campbell and Anna Martin advocate service design in challenging business environments. Join them for a workshop to help define and build a set of metrics to reliably withstand business scrutiny, and provide actionable insights for Service Design deliverables. The results from the workshop will then be published as an open source toolkit for Service Designers in business.

We need Service Design savvy individuals, including business owners who have worked with service designers.


About Crystal Campbell

She has 10 years of expertise leading projects and people, building digital products for the financial services and digital tech industries, spanning between enterprise and startups. She combined an MBA business-led perspective with customer-led experience strategy and service design practice, building products make a difference to both the bottom line and a customer’s heart.

Earlier Event: September 23
The Value of Systemic Thinking to Designers
Later Event: September 24
Service Design #Museum