We’re witnessing a service revolution, driven by disruptive new players supplying seamless, differentiated customer experiences across all channels.
To compete in this new marketplace, brands and businesses need to identify and remove pain points in the customer journey and provide experiences that engage, inspire and bring joy. Only by delivering satisfaction at every touchpoint, from call centres to booking systems, will they survive and thrive in the future.
The way to do this is through Service Design.
Join The BIO Agency for a session on Service Innovation where we’ll be talking about Service Design and disrupted industries, with a sneak peak into Service Innovation we’re working on. Then it's over to you in an interactive activity using some of our methodology to bring these principles to life.
We'll be giving you a copy of our White Paper on the Service Revolution to take away with you.