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Do Service Designers Need a Design Background?

  • Designersblock, Bargehouse, Oxo Tower Wharf Barge House Street London, England, SE1 9QS United Kingdom (map)


An increasing number of people from a multitude of backgrounds are self-defining as service designers. But what do they actually do? What skills do they have? What makes a service designer a service designer: do you have to have a design background to be a service designer? Hear different kinds of service designer in conversation with each other.

About Stuart Murphy

I work as a service designer for Ingeus, a provider of people-centred public services. Over the last two years I have designed solutions for national-scale, complex programmes in criminal justice, employment and skills, health and youth services for the UK, Australia and Saudi Arabia. My background is in public service delivery and continuous service improvement.

About Amy Ricketts

Amy is a Service Designer at FutureGov. For the past 7 years Amy has worked as a designer in many guises, from graphic designer and data visualisation, to user researcher and service designer for public and third sector. 



About Sanjay Poyzer

Sanjay is a service designer working for the Government Digital Service. In a previous life he trained as a musician, and tried out a bunch of jobs in the music industry before moving into the tech start up world. He thinks good service teams are like bands.

About Charlotte Gauthier

Charlotte is currently Lead UX Architect at the Guardian. Over the past 10 years she's worked with both major publishers and early-stage startups in product, analytics, and service/UX design roles. She believes in playing the long game.


Earlier Event: September 17
Ethics & The Future of The Internet
Later Event: September 18
What is Service Design?