Talk & Group discussion
Service designers do themselves a disservice by not branding their work as service design. Hear Jess Leitch, a service & organisation designer, make a compelling case for why you should call your service design work by its name, rather than hiding behind other terminologies. Bring your experiences for discussion.
About Jess Leitch
Jess is a Service & Organisation Designer with over 10 years experience using a combination of human centred design and traditional management consulting tools to help her clients solve their trickiest people and customer related problems. She's passionate about the role that design can play in revitalising the nonprofit sector and she's the Co-Chair of London+Acumen.