UX & Service Design

  • Designersblock, Bargehouse, Oxo Tower Wharf Barge House Street London, England, SE1 9QS United Kingdom
Source: Pink Frog Interactive

Discussion

What is the difference between UX and service design? Is there a difference at all? UX designers discuss what they do with service designers to define a shared understanding of the relationship between the two practices.

About Caroline Owen 

Caroline is a UX Researcher at Tesco, and she also runs their in-house UX lab in London. She has a background in psychology and completed a part-time MSc in Human-Centred Systems in 2015. In her spare time she’s the Events Manager for the UXPA UK, a non-profit organisation run exclusively by volunteers. Their aim is to bring together UK professionals who share a vision of creating compelling technology that meets users’ needs, desires and abilities.

Caroline will be facilitating the discussion.

About Markus Hohl

Markus is a CEO and lead designer of Service Design Consultancy, Hellon. Markus has 20 years’ international experience in the front line design and is an expert in design management and service design. He also works with organisations to help them change their culture towards a more customer-centric way of working. Before joining Hellon he led a team of multinational UK and service designers at Orange Innovation Labs, creating future products and services for Orange’s 32 countries. Markus has seen and experienced both sides UX and SD, and knows how to make them work together to make the best impact.

About Jason Mesut

Jason is founder of Resonant Design and Innovation.

Over the past 17 years, Jason has been building on his Industrial Design education to bring an experiential focus to a world transformed by software. Mostly under the guise of titles including the words user, experience, service, strategist, designer, architect, consultant, he has worked for a variety of agency and consultancy organisations in addition to augmenting teams in-house. 

More recognised in the UX community, he runs monthly IxDA London events, but has in the past been a heavy critic of both service design and user experience communities. He’s also keen on stoking up a good debate whatever the forum.

About Oliver Breuer 

Oliver is a Product Design Lead at digital agency Huge. He joined them at their London offices in early 2012 as a graduate from the inaugural Huge UX School in Brooklyn. At Huge, Oliver defines and designs interaction patterns for websites and digital products, covering key stages of product development from discovery to deployment; most recently for clients such as MoneySupermarket, Morgan Stanley, Comcast, and megabus. Oliver received a BSc in Communication and Multimedia Design from Aachen University of Applied Sciences, Germany, before studying IT Product Design at University of Southern Denmark in Sønderborg, Denmark. He has learned to deal with disappointment as a supporter of German football side Hamburg SV.

About Carmen Brion

Carmen has worked in experience design and research for over 10 years. An expert in evaluating the ease of use of digital products, she is a passionate practitioner in research-driven product design. A design thinker at heart, Carmen draws strong influence from Lean UX in her work and is always seeking to make impact through effective ways of testing design hypotheses.

About Andrew Rogers

Andrew is Lead Consultant at Futureheads who specialise in digital recruitment. He has been working in the UX industry for the past 5 years supporting all sectors and levels giving him an excellent understanding of the market. He works closely with a number of universities and industry education bodies presenting and running workshops. Andrew works closely with the UXPA and other industry events including UCD 2017. In the past two years, Futureheads have evolved their focus to incorporate the growing demand for services design building out their capabilities and understanding.