The world needs service designers to inspire, communicate and educate more than ever before. Join Lauren Currie, founder of #upfront and Lindsay Dukes, actor and theatre-maker, to learn new ways to engage audiences, big and small, with compelling stories about who you are, what you do and why you do what you do.
Design thinking is revolutionising how government and business think about what they do. For designers, researching your target users, coming up with lots of ideas, and prototyping and testing concepts is a no-brainer. This is still a radical approach for many organisations in their approach to creating services.
How do you enhance a museum experience using service design? Join service designers Holly Hou and Delina Evans in an exploratory workshop using service design tools to create meaningful exhibition experiences such as those experienced at the London Design Festival and other museums or galleries.
Crystal Campbell and Anna Martin advocate service design in challenging business environments. Join them for a workshop to help define and build a set of metrics to reliably withstand business scrutiny, and provide actionable insights for Service Design deliverables. The results from the workshop will then be published as an open source toolkit for Service Designers in business.
Mat Hunter is the strategy director for Central Research Laboratory, and was previously an IDEO partner and Chief Design Officer at the Design Council. He explains why considering systems and services around products is vital to the success of any designed object.
The UK Government's Policy Lab uses design, digital and data to create better policy. Fjord is a design and innovation agency that uses technology to create compelling experiences. Join them for #Nopostits, a workshop on the theme of sustainability and resourcefulness. Experiment and explore new methods, moving past post-its and straight to making ‘provotypes’ as a way of problem solving and generating ideas.
Niharika is a service designer whose focus is creating tools and methods to create meaningful experiences. She has previously worked with Barclays, Fidelity, Financial Times and O2 to build human centric services and experiences. Join her for a talk and discussion on making service design happen in the industry.
Rupert and Jenni have experience of service design in most sectors, and run a regular meet-up group; Service Lab London. They believe that as the service design discipline grows, it’s important to have a place to chat with others.
Daniel has a wealth of experience in Service Design, having been working with organisations from the private and public sector for the last 15 years. Originally trained as an architect, his background spans digital, branding and multiple design fields. Join him for a short workshop and panel discussion on the hardest but most important part of service design - working out how the service will actually be delivered.
The UK Government's Policy Lab uses design, digital and data to create better policy. They take a user-centred approach to real policy projects. Their work is pushing the boundaries of service design, incorporating film ethnography, speculative design, data science and workshops focusing on disruptive technology. The events at the festival will share and explore some of these 'next practices'.
The BIO Agency specialises in digital transformation and service innovation, helping organisations engage with their customers. Join Veronica for an event on service innovation, see examples and have an interactive discussions on the approaches they take.
Designers have been prototyping for decades ... creating models or mock-ups to understand how a design might work or be improved before investing in costly production. Uscreates’ Inside Design Prototyping will lift the lid on design prototyping, providing you with tools, techniques and inspiration to take back to your organisation.
The League of Pragmatic Optimists is a community of like-minded people who want to make the future better. They say if TED is ideas worth spreading, then LOPO is projects worth doing. Join them for a workshop celebrating creative ideas, and peer support for attendees personal projects.
In this 2 hour workshop we’ll explore visual methods for design research, building on STBY's latest publication Viewfinders: Thoughts on Visual Design Research. Participants will be invited to play with different technologies and techniques (e.g. GoPro, Narrative Clip) to capture and communicate user journeys.
Snook is an award winning design agency based in Glasgow and London. They are a group of designers, researchers and strategists working to transform the way services are designed and delivered. Join them for a series of talks exploring different levels of engaging citizens in the design process.
Paul is a service designer with over 10 years experience. He is head of Innovation at PDR, the design consultancy and research centre. Their event will present three areas where the future of healthcare is being explored; connected medical devices, 3D printed prosthesis and user interface design. He will discuss what this means for service providers and service designers.
Anja Sisarica shares her experiences of transitioning from academia to working in service design. Come and discuss the differences between these worlds, and imagine ways that we could bridge the gap better. Meet like-minded recent dissertation writers.
Tom Wynne-Morgan is an experienced service designer who has worked for Engine, Sense Worldwide, and currently the Ministry of Justice. He explains the value of service design in a way that would pass ‘the nan test’. A must-see talk for anyone that wants to be inspired about how to explain what service design is to the uninitiated.
An increasing number of people from a multitude of backgrounds are self-defining as service designers. But what do they actually do? What skills do they have? What makes a service designer a service designer: do you have to have a design background to be a service designer? Hear different kinds of service designer in conversation with each other.
The internet is 25 years old this year. Rapid technological progress has forced us to consider ethical questions that we didn’t see coming. What does the future of the internet look like? And what are the questions we should all be asking about data, privacy and ethics? Georgina Bourke from IF and Roope Mokka from Demos Helsinki share their thoughts.
The school of Design at the London College of Communication is a unique learning community made up of students and staff from diverse creative disciplines and cultures. Join them for an interactive showcase of game-changing service design work from across London. Take part in free activities, workshops and discussions throughout the evening.
Come and join Cognizant Digital Works™ for a fun, friendly morning of service design and storytelling as we explore a number of approaches that will let you flex your storytelling chops and take away some useful tips for better storytelling.
Service designers do themselves a disservice by not branding their work as service design. Hear Jess Leitch, a service & organisation designer, make a compelling case for why you should call your service design work by its name, rather than hiding behind other terminologies.
Kartik and Rosie are senior experience designers at Wolff Olins; both are passionate about designing people-centered products, services and brands. Switch off your phone for 90 minutes of craft, creativity and imagination in a workshop on creating unique service experiences using the art of ‘Service Branding’.