Creative Courage and Confidence
Sep
25
11:00 am11:00

Creative Courage and Confidence

  • Designersblock, Bargehouse, Oxo Tower Wharf

The world needs service designers to inspire, communicate and educate more than ever before. Join Lauren Currie, founder of #upfront and Lindsay Dukes, actor and theatre-maker, to learn new ways to engage audiences, big and small, with compelling stories about who you are, what you do and why you do what you do.

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Bringing Design Thinking into Organisations
Sep
24
2:00 pm14:00

Bringing Design Thinking into Organisations

  • Designersblock, Bargehouse, Oxo Tower Wharf

Design thinking is revolutionising how government and business think about what they do. For designers, researching your target users, coming up with lots of ideas, and prototyping and testing concepts is a no-brainer. This is still a radical approach for many organisations in their approach to creating services.

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Service Design #Museum
Sep
24
11:00 am11:00

Service Design #Museum

  • Designersblock, Bargehouse, Oxo Tower Wharf

How do you enhance a museum experience using service design? Join service designers Holly Hou and Delina Evans in an exploratory workshop using service design tools to create meaningful exhibition experiences such as those experienced at the London Design Festival and other museums or galleries.

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Developing Metrics for Service Design
Sep
23
5:30 pm17:30

Developing Metrics for Service Design

  • Designersblock, Bargehouse, Oxo Tower Wharf

Crystal Campbell and Anna Martin advocate service design in challenging business environments. Join them for a workshop to help define and build a set of metrics to reliably withstand business scrutiny, and provide actionable insights for Service Design deliverables. The results from the workshop will then be published as an open source toolkit for Service Designers in business.

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#Nopostits with ​Policy Lab & Fjord
Sep
23
2:00 pm14:00

#Nopostits with ​Policy Lab & Fjord

  • Designersblock, Bargehouse, Oxo Tower Wharf

The UK Government's Policy Lab uses design, digital and data to create better policy. Fjord is a design and innovation agency that uses technology to create compelling experiences. Join them for #Nopostits, a workshop on the theme of sustainability and resourcefulness. Experiment and explore new methods, moving past post-its and straight to making ‘provotypes’ as a way of problem solving and generating ideas.

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Making Service Design Relevant
Sep
23
11:00 am11:00

Making Service Design Relevant

  • Designersblock, Bargehouse, Oxo Tower Wharf

Niharika is a service designer whose focus is creating tools and methods to create meaningful experiences. She has previously worked with Barclays, Fidelity, Financial Times and O2 to build human centric services and experiences. Join her for a talk and discussion on making service design happen in the industry.

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​Beyond the Blueprint: The Achilles Heel of Service Design
Sep
22
4:00 pm16:00

​Beyond the Blueprint: The Achilles Heel of Service Design

  • Designersblock, Bargehouse, Oxo Tower Wharf

Daniel has a wealth of experience in Service Design, having been working with organisations from the private and public sector for the last 15 years. Originally trained as an architect, his background spans digital, branding and multiple design fields. Join him for a short workshop and panel discussion on  the hardest but most important part of service design - working out how the service will actually be delivered.

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​Next Practice Workshops: Film Ethnography, Speculative Design, & Data Science
Sep
22
11:00 am11:00

​Next Practice Workshops: Film Ethnography, Speculative Design, & Data Science

  • Designersblock, Bargehouse, Oxo Tower Wharf

The UK Government's Policy Lab uses design, digital and data to create better policy. They take a user-centred approach to real policy projects. Their work is pushing the boundaries of service design, incorporating film ethnography, speculative design, data science and workshops focusing on disruptive technology. The events at the festival will share and explore some of these 'next practices'.

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#SDN_UKChat
Sep
21
7:00 pm19:00

#SDN_UKChat

#SDN_UKChat is a one hour twitter chat open to everyone interested in service design: students, academics, practitioners across the sectors, in-house and agency, and clients too.

Service Innovation at The BIO Agency
Sep
21
2:00 pm14:00

Service Innovation at The BIO Agency

  • The Bio Agency

The BIO Agency specialises in digital transformation and service innovation, helping organisations engage with their customers. Join Veronica for an event on service innovation, see examples and have an interactive discussions on the approaches they take.  

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Inside Design Prototyping Workshop
Sep
21
9:00 am09:00

Inside Design Prototyping Workshop

  • Sutherland Labs

Designers have been prototyping for decades ... creating models or mock-ups to understand how a design might work or be improved before investing in costly production. Uscreates’ Inside Design Prototyping will lift the lid on design prototyping, providing you with tools, techniques and inspiration to take back to your organisation.

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​League of Pragmatic Optimists
Sep
20
7:30 pm19:30

​League of Pragmatic Optimists

  • The Green pub

The League of Pragmatic Optimists is a community of like-minded people who want to make the future better. They say if TED is ideas worth spreading, then LOPO is projects worth doing. Join them for a workshop celebrating creative ideas, and peer support for attendees personal projects.

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Service Design In Practice
Sep
19
6:00 pm18:00

Service Design In Practice

  • Snook

Snook is an award winning design agency based in Glasgow and London. They are a group of designers, researchers and strategists working to transform the way services are designed and delivered. Join them for a series of talks exploring different levels of engaging citizens in the design process.  

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Future Services in a Technology Enabled Healthcare System
Sep
19
3:00 pm15:00

Future Services in a Technology Enabled Healthcare System

  • PDR

Paul is a service designer with over 10 years experience. He is head of Innovation at PDR, the design consultancy and research centre. Their event will present three areas where the future of healthcare is being explored; connected medical devices, 3D printed prosthesis and user interface design. He will discuss what this means for service providers and service designers.

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What is Service Design?
Sep
18
2:30 pm14:30

What is Service Design?

  • Designersblock, Bargehouse, Oxo Tower Wharf

Tom Wynne-Morgan is an experienced service designer who has worked for Engine, Sense Worldwide, and currently the Ministry of Justice. He explains the value of service design in a way that would pass ‘the nan test’. A must-see talk for anyone that wants to be inspired about how to explain what service design is to the uninitiated.

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Do Service Designers Need a Design Background?
Sep
17
6:00 pm18:00

Do Service Designers Need a Design Background?

  • Designersblock, Bargehouse, Oxo Tower Wharf

An increasing number of people from a multitude of backgrounds are self-defining as service designers. But what do they actually do? What skills do they have? What makes a service designer a service designer: do you have to have a design background to be a service designer? Hear different kinds of service designer in conversation with each other.

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Ethics & The Future of The Internet
Sep
17
3:00 pm15:00

Ethics & The Future of The Internet

  • Designersblock, Bargehouse, Oxo Tower Wharf

The internet is 25 years old this year. Rapid technological progress has forced us to consider ethical questions that we didn’t see coming. What does the future of the internet look like? And what are the questions we should all be asking about data, privacy and ethics? Georgina Bourke from IF and Roope Mokka from Demos Helsinki share their thoughts.

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UX & Service Design
Sep
17
11:30 am11:30

UX & Service Design

  • Designersblock, Bargehouse, Oxo Tower Wharf

What is the difference between UX and service design? Is there a difference at all? UX designers discuss what they do with service designers to define a shared understanding of the relationship between the two practices.

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Service Design Futures
Sep
16
4:00 pm16:00

Service Design Futures

  • Designersblock, Bargehouse, Oxo Tower Wharf

The school of Design at the London College of Communication is a unique learning community made up of students and staff from diverse creative disciplines and cultures. Join them for an interactive showcase of game-changing service design work from across London. Take part in free activities, workshops and discussions throughout the evening.

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Festival Opening Night
Sep
15
6:00 pm18:00

Festival Opening Night

  • Designersblock, Bargehouse, Oxo Tower Wharf

The 3rd year of Service Design Fringe Festival, and the crew just gets bigger and bigger each year. Come meet some old and new faces, and learn more about what service design is about!  

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Branding Your Work as Service Design
Sep
15
5:00 pm17:00

Branding Your Work as Service Design

  • Designersblock, Bargehouse, Oxo Tower Wharf

Service designers do themselves a disservice by not branding their work as service design. Hear Jess Leitch, a service & organisation designer, make a compelling case for why you should call your service design work by its name, rather than hiding behind other terminologies. 

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The Art of Service Branding
Sep
15
3:00 pm15:00

The Art of Service Branding

  • Designersblock, Bargehouse, Oxo Tower Wharf

Kartik and Rosie are senior experience designers at Wolff Olins; both are passionate about designing people-centered products, services and brands. Switch off your phone for 90 minutes of craft, creativity and imagination in a workshop on creating unique service experiences using the art of ‘Service Branding’.

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