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Industry Issues | Service Design Fringe Festival

  • newspeak house 133-135 Bethnal Green Road, Shoreditch, London E2 7DG (map)

Reserve your place now

The service design industry is still finding its feet. We have the problems of a teething industry - there's still some difficulty in persuading clients of the value of service design, and when we get those contracts, there's a great deal of explaining to do to enable projects to be successful.

People in organisations that want to hire service designers can have trouble providing evidence of the approach's effectiveness to their colleagues with decision making power.

People transitioning in to service design have difficulty finding junior roles, regardless of their past experience in other professions.

And those with a little experience in service design find themselves starting teams in organisations where they have to build a service design practice from scratch, with little support, and a great deal of pressure to prove that service design works.

This session is an open discussion forum about the issues in the service design industry as it is today. Come to share your woes - you'll likely find that you're not alone - and to together come up with potential actions to make a difference to these issues. The session won't end without some actions being identified! We're focused on being constructive :)

We held a similar discussion event in April attended by festival volunteers - it was validating to attend, and we'd like to offer the opportunity for you to attend a repeat session. 

The festival is designed to be an intervention to tackle some of the industry's problems. Your input in this session could help the festival's future direction. The festival is community-run, and this event may bring to light an opportunity for you to get more involved, and benefit your own career at the same time.

Straight after this event, we're going to be running a session about diversity & inclusion - do register to stay on for that if you're interested.

Booking essential: Reserve your place now

This event is suitable for those who have experienced problems with the service design industry, whether your are a practitioner or not. 

The venue is wheelchair accessible.


With thanks to Newspeak House for sponsoring this event.