‘Systems thinking’ is a term we hear all the time. Whether you are a service designer or an architect, the ability to think holistically, visualise relationships, make unexpected connections, and uncover hidden opportunities are essential skills that every designer needs.
Design Club helps children and young people become design thinkers.
This workshop is the first one aimed at teenagers during the service design fringe festival to date.
This event is suitable for about 10 adults and one (or two) of their children.
Join the #upfront team to learn new ways to engage audiences, big and small, with compelling stories about who you are, what you do and why you do what you do. You'll walk away with tools and techniques to be more confident in your every day life - in and outside of design.
This session will tune in on how service design is being utilised within healthcare.
Bringing an agency-perspective, Livework (working for and with Public Health England and Tower Hamlets) will be presenting a case study about improving mental health services in London.
Bringing an in-house perspective, the User Insight team at Coloplast (a global medtech company specialising in continence and ostomy care) are presenting how they're innovating user research and design from within the organisation.
During this 1.5 hour workshop explore the similarities and differences between Service and Business Design, and understand how to make them work together. In a collaborative session apply the approach of EY SEREN to explore (and resurrect) the commercial fails of some great designs.
We’ll be sharing practical measures you can take to ensure the security of participant's data. We'd also like to discuss what new ways we could develop as a community of managing consent and data to make research more empowering for participants, and more respectful of their privacy.
Transform is hosting a design-thinking 'learn and do session’ to explore the different factors impacting the issue of medication prescription and adherence. In facilitated groups we’ll be using ‘Serious Play’ to take a design-led approach and understand the triggers, motivations, behaviours and barriers; and from this explore the technological and behavioural opportunities for exciting and innovative ideas that can help respond to this complex challenge.
Join Bunnyfoot for this workshop to learn about the psychological principle of the peak-end rule, how it can be applied in service design, and experiment with new methods as you redesign the endings of some service encounters together. Stick around for networking drinks on the Bunnyfoot terrace for a great start to the weekend!
Wolff Olins think that joy lies in understanding and designing for emotions through signature moments. Emotions can’t be forced. But we can create the right conditions and the space for people to find their own meaning, create their own positive feelings and interpret their own state of mind.
Come and explore some of the tools, techniques and thinking around this topic and bring along your own perspective too.
Not only will this event be a Friday morning high energy workshop to wake you up, but you will also explore a new and effective way to prototype and develop better customer experiences as part of a team. To do this, you will use improvisational techniques taken from theatre and demonstrate the potential for using them to develop new services.
Ever wondered why Dan's Digital Transformation programme never took off? Or why 'investing in innovation' never landed that 'big idea' everyone thought it would? Or why 'getting stuff done' can feel like an uphill struggle when you're navigating constantly restructuring silos and yearlong backlogs?
Hear 3 short case studies of designing on the inside followed by a panel discussion with Kate Kapp, Head of Service Design at Tesco; John Baldwin and Tracey Allen, Service Design Lead and interim CEO at Thames Valley Housing; and Janet Thorne, CEO at Reach Skills.
Most practitioners use the methodology and its tools in unique and similar ways, however there is one significant difference - the style of execution differs from practitioner to practitioner.
SDN UK are running an open conversation on Service Design across the UK on social media. #SDN_UKChat is a one hour twitter chat open to everyone interested in service design: students, academics, practitioners across the sectors, inhouse and agency and clients too.
They will provide 5 points of discussion across the hour for people to respond to in their own ways, giving us the chance to hear the many voices of the service design community. Come and join us… share those amazing ideas and get your voice heard.
This Service Design Fringe session with Snook will try to answer the question: How can we design tangible artefacts to find out more about what our users want and need? We will base activities on a recent Policy Lab project on how to improve experiences of landlords and tenants in the private rented sector.
In this short session we'll talk through the lessons that we've learned in establishing Service Design practices in companies without a design heritage. We'll introduce the Guerilla Manifesto for In-House Service Design Pioneers and consider the competencies and behaviours needed for pioneers successfully spread the word (and build their careers) outside of the world of agencies and boutiques.
A night celebrating queerness and the unique perspective it can bring to our work as designers.
Service Lab London will be asking the panel of LGBT+ speakers to talk about their personal and professional experiences: Why are there so many queer service designers? Is being queer a service design super power? What are the differences in designing for queer people? How and when should you come out as a service designer?
In this session the speakers will share their experiences of the value of investing time in designing service touch points that bring the people, systems, data and everything else involved in delivering the online and offline experience together in a consistent way. Talking about why and when customers value services over standalone products and why service design can help to improve the quality of our existing products and services across the UK.
The event is a fictional Town Hall meeting, where we will imagine that robotics/AI have taken over the essential services of our cities. The purpose of the meeting is to decide whether the (fictional) planning proposal should be approved or rejected. After each talk, we will encourage both sides of the town hall to discuss the issues presented with people nearby and ask the speakers questions. Throughout the evening, the audience will discuss the pros and cons of the proposal and will make the final decision by vote.
This playful workshop intends to provoke thinking around the use of robotic technologies on the cities through the lens of service design.
In teams, participants will identify city challenges, from mobility and health, to construction and security. How could robots/AI be used as a solution for these problems?
We will explore possible service design solutions through drawing exercises and prototyping of robots.
This is an experiential and participative introductory workshop, so be prepared to be involved and engaged!
Starting with the premise that inequalities have been designed and learnt, Fearless Futures believes by definition, that they can be re-designed and un-learnt.
Join KTN as they host a Service Design Surgery.
Join the borderless Q&A with STBY and some of their global partners and connect with them live as they discuss their work, international projects and methodologies they use.
What can we learn from Airbnb when designing the future of social housing?
What can we learn from Uber when designing the future of public transport?
What would Steve Job or Mark Zuckerberg do with public services?
FutureGov are calling all creative thinkers and design innovators to join forces for a fun and interactive workshop to radically rethink public services in the digital age.
This year we launched a Service Design Student Award in partnership with ARTSTHREAD. This event is your chance to hear about the winning projects. The award was judged by Emma Gasson and Fan Sissko, both well respected service designers.
The winning projects are Empowering Migrant Sex Workers by Charlotte Ladies, EmployMe by Jenna Schuetzle, and No Fixed Address System by Chih Chiu. Read more about the winners here.
Join the panel that will consist of an interdisciplinary cross-section of Bio’s service design department to discuss their experiences encountering and dealing with fear of change. Covering topics from organization structure and career paths to the backfire effect and the psychology of Metathesiophobia (fear of things changing). This will be followed by allowing the audience to share their experiences, before ending with the cocreation of an action plan on tackling fear of change whenever we encounter it.
This event is for us to collectively figure out what the value of diversity and inclusion is to the service design industry.
The service design industry is still finding its feet. We have the problems of a teething industry.
This session is an open discussion forum about the issues in the service design industry as it is today. Come to share your woes - you'll likely find that you're not alone - and to together come up with potential actions to make a difference to these issues. The session won't end without some actions being identified! We're focused on being constructive :)