Sep
24
1:00pm 1:00pm

Service Design and Healthcare | Coloplast

This session will tune in on how service design is being utilised within healthcare.

Bringing an agency-perspective, Livework (working for and with Public Health England and Tower Hamlets) will be presenting a case study about improving mental health services in London.

Bringing an in-house perspective, the User Insight team at Coloplast (a global medtech company specialising in continence and ostomy care) are presenting how they're innovating user research and design from within the organisation.

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Small Pills Big Issue | Transform
Sep
22
2:00pm 2:00pm

Small Pills Big Issue | Transform

Transform is hosting a design-thinking 'learn and do session’ to explore the different factors impacting the issue of medication prescription and adherence. In facilitated groups we’ll be using ‘Serious Play’ to take a design-led approach and understand the triggers, motivations, behaviours and barriers; and from this explore the technological and behavioural opportunities for exciting and innovative ideas that can help respond to this complex challenge.

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How Do You Design For Emotion | Wolff Olins
Sep
22
11:30am11:30am

How Do You Design For Emotion | Wolff Olins

Wolff Olins think that joy lies in understanding and designing for emotions through signature moments. Emotions can’t be forced. But we can create the right conditions and the space for people to find their own meaning, create their own positive feelings and interpret their own state of mind.

Come and explore some of the tools, techniques and thinking around this topic and bring along your own perspective too. 

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Improv & Service design workshop: A hands on partnership | We All Design
Sep
22
11:00am11:00am

Improv & Service design workshop: A hands on partnership | We All Design

Not only will this event be a Friday morning high energy workshop to wake you up, but you will also explore a new and effective way to prototype and develop better customer experiences as part of a team. To do this, you will use improvisational techniques taken from theatre and demonstrate the potential for using them to develop new services.

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Designing on the Inside | Snook
Sep
22
8:30am 8:30am

Designing on the Inside | Snook

Ever wondered why Dan's Digital Transformation programme never took off? Or why 'investing in innovation' never landed that 'big idea' everyone thought it would? Or why 'getting stuff done' can feel like an uphill struggle when you're navigating constantly restructuring silos and yearlong backlogs?

Hear 3 short case studies of designing on the inside followed by a panel discussion with Kate Kapp, Head of Service Design at Tesco; John Baldwin and Tracey Allen, Service Design Lead and interim CEO at Thames Valley Housing; and Janet Thorne, CEO at Reach Skills.

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#SDN_UKChat : a Twitter Chat | Service Design Network UK
Sep
21
6:00pm 6:00pm

#SDN_UKChat : a Twitter Chat | Service Design Network UK

SDN UK are running an open conversation on Service Design across the UK on social media. #SDN_UKChat is a one hour twitter chat open to everyone interested in service design: students, academics, practitioners across the sectors, inhouse and agency and clients too.

They will provide 5 points of discussion across the hour for people to respond to in their own ways, giving us the chance to hear the many voices of the service design community.  Come and join us… share those amazing ideas and get your voice heard.

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Design for Public Sector Research | Policy Lab ft. Snook
Sep
21
4:30pm 4:30pm

Design for Public Sector Research | Policy Lab ft. Snook

This Service Design Fringe session with Snook will try to answer the question: How can we design tangible artefacts to find out more about what our users want and need? We will base activities on a recent Policy Lab project on how to improve experiences of landlords and tenants in the private rented sector.

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A Guerilla Guide for In-house Service Design Pioneers | Virtusa
Sep
21
1:00pm 1:00pm

A Guerilla Guide for In-house Service Design Pioneers | Virtusa

In this short session we'll talk through the lessons that we've learned in establishing Service Design practices in companies without a design heritage. We'll introduce the Guerilla Manifesto for In-House Service Design Pioneers and consider the competencies and behaviours needed for pioneers successfully spread the word (and build their careers) outside of the world of agencies and boutiques.

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Queer Service Design | Service Lab London
Sep
20
7:00pm 7:00pm

Queer Service Design | Service Lab London

A night celebrating queerness and the unique perspective it can bring to our work as designers.

Service Lab London will be asking the panel of LGBT+ speakers to talk about their personal and professional experiences: Why are there so many queer service designers? Is being queer a service design super power? What are the differences in designing for queer people? How and when should you come out as a service designer?

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Pi People #7: Why Service Design Matters for Product Design | Adaptive Lab
Sep
20
6:30pm 6:30pm

Pi People #7: Why Service Design Matters for Product Design | Adaptive Lab

In this session the speakers will share their experiences of the value of investing time in designing service touch points that bring the people, systems, data and everything else involved in delivering the online and offline experience together in a consistent way. Talking about why and when customers value services over standalone products and why service design can help to improve the quality of our existing products and services across the UK.

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Fictional Town Hall Meeting on Robotics/AI in our Cities | Future Cities Catapult
Sep
20
5:30pm 5:30pm

Fictional Town Hall Meeting on Robotics/AI in our Cities | Future Cities Catapult

The event is a fictional Town Hall meeting, where we will imagine that robotics/AI have taken over the essential services of our cities. The purpose of the meeting is to decide whether the (fictional) planning proposal should be approved or rejected. After each talk, we will encourage both sides of the town hall to discuss the issues presented with people nearby and ask the speakers questions. Throughout the evening, the audience will discuss the pros and cons of the proposal and will make the final decision by vote.

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Robotics: For Advanced Urban Services | Future Cities Catapult
Sep
20
2:00pm 2:00pm

Robotics: For Advanced Urban Services | Future Cities Catapult

  • The Urban Innovation Centre, at the Workspace (map)
  • Google Calendar ICS

This playful workshop intends to provoke thinking around the use of robotic technologies on the cities through the lens of service design.

In teams, participants will identify city challenges, from mobility and health, to construction and security. How could robots/AI be used as a solution for these problems?

We will explore possible service design solutions through drawing exercises and prototyping of robots.

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Sep
18
6:30pm 6:30pm

Public Services & The Digital Age | FutureGov

What can we learn from Airbnb when designing the future of social housing?

What can we learn from Uber when designing the future of public transport?

What would Steve Job or Mark Zuckerberg do with public services?

FutureGov are calling all creative thinkers and design innovators to join forces for a fun and interactive workshop to radically rethink public services in the digital age.

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Service Design Student Award winners talks | in partnership with ARTSTHREAD
Sep
18
6:00pm 6:00pm

Service Design Student Award winners talks | in partnership with ARTSTHREAD

This year we launched a Service Design Student Award in partnership with ARTSTHREAD. This event is your chance to hear about the winning projects. The award was judged by Emma Gasson and Fan Sissko, both well respected service designers. 

The winning projects are Empowering Migrant Sex Workers by Charlotte Ladies, EmployMe by Jenna Schuetzle, and No Fixed Address System by Chih Chiu. Read more about the winners here.

 

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Brave New World - Service design and Fear of Change | The BIO Agency
Sep
18
2:00pm 2:00pm

Brave New World - Service design and Fear of Change | The BIO Agency

Join the panel that will consist of an interdisciplinary cross-section of Bio’s service design department to discuss their experiences encountering and dealing with fear of change. Covering topics from organization structure and career paths to the backfire effect and the psychology of Metathesiophobia (fear of things changing). This will be followed by allowing the audience to share their experiences, before ending with the cocreation of an action plan on tackling fear of change whenever we encounter it.

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Industry Issues | Service Design Fringe Festival
Sep
17
2:00pm 2:00pm

Industry Issues | Service Design Fringe Festival

The service design industry is still finding its feet. We have the problems of a teething industry.

This session is an open discussion forum about the issues in the service design industry as it is today. Come to share your woes - you'll likely find that you're not alone - and to together come up with potential actions to make a difference to these issues. The session won't end without some actions being identified! We're focused on being constructive :)

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