During the festival, Virtusa held an inspiring event for service design pioneers to aid them in making their own manifesto. They've made their slide deck freely available - check it out!
A service to support migrant sex workers, learning materials to assist people with autism preparing for job interviews, and a system to help those without a fixed address to access crucial services. Announced today, these are this year’s worthy winners of the first-ever Student Service Design Awards, presented by the Service Design Fringe Festival and Arts Thread.
"Diversity is the mix. Inclusion is making the mix work", Andrés Tapia.
After last year's edition, a lack of diversity at the Service Design Fringe Festival (SDFF) was recognised. Even more importantly, it is an issue within the Design Industry as a whole.
So this year, we are aiming at doing better. This means ensuring that Inclusion and Diversity is one of our core values and not only a tick in the box!
That's not all! We see as well the Festival as a springboard to make a change within the industry.
Tonight a workshop is going to be held with a bunch of bright people from diverse backgrounds who want the industry to be more inclusive. As part of this workshop, we will develop a Diversity and Inclusion Manifesto. This Manifesto will be communicated to all people involved with the Festival (speakers, partners, attendees, volunteers...) and we expect everyone involved in the festival to support it and promote it.
More to come on D&I after tonight's workshop.
As part of the 2016 Service Design Fringe Festival, we decided to expand our horizons by holding our first online-only discussion. In doing an online event, we were able to include a much wider audience than our London-based events, therefore making public discussion of service design much more accessible. Service design is not just for Londoners, and we're reaching out to the rest of the UK to hear about exciting progressions in our industry.
Following the biggest Service Design Fringe Festival to date, we're sharing the highlights of our talks and workshops with the global community, so everybody can join in discussions around our industry. Continuing in a series of short stories, Ben Heller, a senior consultant at EY, writes his top five tips for bringing design thinking into organisations, complete with some amusing memes courtesy of UX Reactions.
Reports indicate that 51% of the work run by Service Design agencies is never implemented (Design for Service Innovation & Development Reports, 2015). How can we hence deliver services that bring together the proposed ideal experience and actionable strategy to support businesses and users alike? ‘Making Service Design Relevant’ explores possible answers to this key question.
Anyone familiar with service design will know that traditional thinking says that services need to be optimised - but we worry that this obsession with optimisation is resulting in uniformity and uninspiring service experiences. So we posed the question: How can we avoid homogenous experiences where every service looks and feels the same…?