Julian led a thought provoking workshop on the first Sunday afternoon of the festival with a discussion about diversity and inclusion in the service design industry.
The group began the session by discussing what diversity means to them and exploring the difference between diversity and inclusion. We discussed culture, background and values. We also shared our thoughts and experiences of diversity (or a lack thereof) in the workplace and why we think diversity matters in service design.
There was a lot of food for thought in this session but, in brief, here’s what I learnt: