Operations Octopus on Board!

Hello! I’m Alice and I have recently joined the SDFF as the ‘Operations Octopus’! As an operations octopus, I’ll be juggling various projects to ensure things are happening at the right time, and within the allocated budget.

I am coming from the construction industry, where I used to work as a Project Engineer. My last position as an engineer was on the phenomenal Crossrail project, in London. This is my first position in service design, and I’ve been thrilled to learn about it each week.

I find it to be more than just processes; it’s a philosophy on how to consider your client in the service industry. By starting the design of services from the end user or end customers’ needs, I am confident that service delivery can be optimized. For those who like me want to learn more about Service Design, here's a few links to look at:

Design Lab's take on service design

Interaction Design Foundation's take on service design principles

...and of course the video of the festival.

Across countries, languages and industries I have developed a great respect of teams and teamwork.

The way to succeed is by having a passionate team working towards a common goal, with transparency and honesty.

I am thrilled with the opportunity to champion Diversity and Inclusion, work satisfaction and work life balance at the Service Design Fringe Festival. Service design is a way to change the service industry; let’s do it in an ethical and innovative way!

Working freelance at the moment, I have time to be involved on a part time basis in other projects. I am always free to meet for a coffee (or pint!) if you want to discuss any opportunities. I am genuinely enthusiastic to work with start-ups and charity organisations on improving process, brainstorming ideas, or simply assisting with taking the first step!